Monthly Archives: July 2019

A rare Bose screwup

ANC stands for active noise reduction, a technology that Bose has dominated for a decade. Their popular QC35 headphones incorporated this technology to reduce the background noise, particularly the repetitive droning hum that you experience on airplanes. While there were a number of low cost Chinese copies, Bose’s technology led the field. But two years […]

A case for a real Apple TV

If Apple is looking for an area to replace the slowing sales of the iPhone, I suggest they need to develop a real Apple TV with its own operating system and a top quality display, This could be a huge success and provide a solution to a confusing problem most of us face today. If […]

How a company loses a valuable customer

If businesses wonder how they lose customers, this story might serve as an example. It’s not always through clear logic, but often based on emotion and a minor incident that triggers a reaction. One of the benefits of an American Express Platinum account is that airline fees of up to $200 each year are covered. […]