Mark Zuckerberg and Sheryl Sandberg are incapable of showing any understanding or empathy for what they have done to their users. Watching their performance during recent interviews, they looked like programmed robots or deers caught in the headlights, showing little human emotions. After their performance, a survey showed that Facebook is now trusted by only 7% of its users.
Zuckerberg has continually lied about not selling user data and has made it difficult to understand and use the privacy settings. That was done for a reason, to obfuscate. When Android users complained about having their call and text logs monitored by Facebook, Zuckerberg said that was in the terms they agreed to, showing he still doesn’t get it.
The inherent problem is that the tools that Facebook created for advertisers can be used by those with evil motives and Facebook has no way to distinguish.
Yesterday it was reported how con artists thanked Facebook for making their jobs easier, allowing them to find their marks using Facebook’s tools. In a recent meeting of these professional con artists, representatives from Facebook were in attendance showing them how to make the most of Facebook.
The only solution is for Facebook to offer a paid service for those that don’t want their data to be shared, and do a much better job of explaining what data they do take for those that don’t want to pay.