Like many others these days, we’ve been traveling a lot more by car and avoiding flying on trips of 500 miles or less. It became apparent after the Covid disruptions that flights of an hour or two take much longer after factoring in driving to the airport, parking, shuttling to the terminal, waiting in the […]
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A big challenge for product designers is to make complex products that are easy to set up, simple to use, and that keep on working. That’s often more difficult than creating the product itself. When a product is hard to set up it requires expensive customer support and experiences high rates of return. My own […]
The internet was supposed to make it easier to manage travel bookings and provide more competition. But this past week when I went to book round trip flights between San Francisco and Tokyo, I found the process to be much like a video game: full of twists and turns, only to end up frustrated, confounded, […]